Use Settings: Support analytics when you need to review support themes

Problem / use case

If you need to review support themes, Settings: Support analytics becomes fragile when the work behind open Settings, then Support as an admin. and Review support themes and request status. is separated from Help settings, Feature requests, and Safety reports.

What should be done conceptually

Settings: Support analytics works best when the settings admin decision, next action, and progress evidence stay close enough for review support themes to remain visible.

TimeLens solution

TimeLens solves that by making Settings: Support analytics part of the same workspace as Help settings, Feature requests, and Safety reports, so the feature helps the work move instead of becoming another isolated page.

Actual app screen

The public guide links to the real TimeLens route instead of showing a recreated mockup. Open the linked TimeLens screen to see the same route in action.

Open Settings: Support analytics

Actual product snapshots

How to use it in TimeLens

Open Settings, then Support as an admin.; Review support themes and request status.; Use trends to improve docs, support, and product flows.

What it helps with

Review support themes; Track open requests; Find recurring issues

Where this feature connects

Help settings; Feature requests; Safety reports; Chat quality

Open this in TimeLens

This guide covers an admin-only product surface. Admins can open the matching TimeLens menu item after signing in.

Open Settings: Support analytics · Sign up · Feature guide directory

Related feature pages

Continue with the most relevant TimeLens guide pages for this workflow.

Settings: Help · Settings: Feedback · Settings: Safety · Settings: Chat quality