Settings admin
Use Settings: Chat quality when you need to triage chat CX defects
Chat quality helps admins review production assistant defects and approve improvements before agents implement them.
Problem / use case
If you need to triage chat CX defects, Settings: Chat quality becomes fragile when the work behind open Settings, then Chat quality as an admin. and Run Scan now or wait for an approved cron scan. is separated from Support analytics, Chat log, and WhatsApp analytics.
What should be done conceptually
Settings: Chat quality works best when the settings admin decision, next action, and progress evidence stay close enough for triage chat CX defects to remain visible.
TimeLens solution
TimeLens solves that by making Settings: Chat quality part of the same workspace as Support analytics, Chat log, and WhatsApp analytics, so the feature helps the work move instead of becoming another isolated page.
Actual app screen
The public guide links to the real TimeLens route instead of showing a recreated mockup. Open the linked TimeLens screen to see the same route in action.
Actual product snapshots
How to use it in TimeLens
Open Settings, then Chat quality as an admin.; Run Scan now or wait for an approved cron scan.; Approve, defer, dismiss, or mark findings fixed — each also appears under Support analytics.
What it helps with
Triage chat CX defects; Approve catalog improvements; Track Untitled and search pollution
Where this feature connects
Support analytics; Chat log; WhatsApp analytics
Open this in TimeLens
This guide covers an admin-only product surface. Admins can open the matching TimeLens menu item after signing in.
Open Settings: Chat quality · Sign up · Feature guide directory
Related feature pages
Continue with the most relevant TimeLens guide pages for this workflow.
Settings: Support analytics · Settings: Messaging · Settings: Usage · Settings: Week